Purpose This study aims to analyse online customer experience in the hospitality industry through dynamic topic … modelling (DTM) and net promoter score (NPS). A novel model that was used for collecting, pre-processing and analysing online …

dynamic topic modelling, text mining and unsupervised machine learning. We study how opinions and the evolution of topics are …

dynamic topic modelling, text mining and unsupervised machine learning. We study how opinions and the evolution of topics are …