the effect of electronic service quality (E-S-QUAL) on fan satisfaction and fan loyalty toward the website of their …

Purpose – The purpose of this paper is to measure the service quality of online shops using E-S-QUAL and validating the … conducted by administering a structured questionnaire to online shoppers in India. The dimensions of E-S-QUAL (Parasuraman et al … AMOS. Findings – The study reveals that E-S-QUAL as developed by Parasuraman et al. (2005) is valid for measuring e-SQ in …

instrument E‐S‐QUAL and its factor structure in the context of e‐commerce in Greece. Also, to investigates the effects of E‐S‐QUAL … by using a structured questionnaire, utilizing the E‐S‐QUAL model and replicating the work of the model's developers … E‐S‐QUAL in the context of e‐commerce in Greece and produced similar results to those of the initial research …

proposed modification of the E‐S‐QUAL scale; the relationships among the constructs of service quality, satisfaction, and … loyalty). Findings – Three of the four dimensions of the modified E‐S‐QUAL scale are confirmed, and all have a positive impact …