Search Results - subject:"E‐S‐QUAL"

Evaluating the electronic service quality of e-shops using AHP-TOPSIS : the case of Greek coffee chains during the COVID-19 lockdown

Mamakou, Xenia J.; Roumeliotou, Konstantina-Porfyria - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10014306939

Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience

Mamakou, Xenia J.; Zaharias, Panagiotis; Milesi, Maria - In: International journal of quality & reliability management 41 (2024) 3, pp. 915-943

Persistent link: https://www.econbiz.de/10014483077

Unrestricted factor analysis : a powerful alternative to confirmatory factor analysis

Steenkamp, Jan-Benedict E. M.; Maydeu-Olivares, Alberto - In: Journal of the Academy of Marketing Science 51 (2023) 1, pp. 86-113

Persistent link: https://www.econbiz.de/10013493144

The role of customers in the gig economy : how perceptions of working conditions and service quality influence the use and recommendation of food delivery services

Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: Service business 15 (2021) 1, pp. 45-75

Persistent link: https://www.econbiz.de/10012489178

Measuring e-service quality : a review of literature

Shankar, Amit; Datta, Biplab - In: International journal of services technology and … 26 (2020) 1, pp. 77-100

Persistent link: https://www.econbiz.de/10012503465

Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context

Shankar, Amit; Datta, Biplab; Jebarajakirthy, Charles - In: Services marketing quarterly 40 (2019) 3, pp. 224-244

Persistent link: https://www.econbiz.de/10012179176

Impact of E-Core Service Quality Dimensions on Perceived Value of M-Banking in Case of Three Socio-Economic Variables

Vasudeva, Savdeep; Singh, Gurdip - In: International Journal of Technology and Human … 13 (2017) 1, pp. 1-20

these dimensions vary as per the difference in socio-economic demographics? Further, E-S-QUAL scale representing dimensions …

Persistent link: https://www.econbiz.de/10012048460

Demographic differences on service quality and perceived value in private online shopping clubs

Kursunluoglu Yarimoglu, Emel - In: Journal of strategic marketing 25 (2017) 3, pp. 240-257

Persistent link: https://www.econbiz.de/10011743006

The expert experience in adopting the E-S-QUAL scale

Yaya, Luc Homore Petnji; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 28 (2017) 11, pp. 1307-1321

Persistent link: https://www.econbiz.de/10011781610

Exploring the Dimensions of Mobile Banking Service Quality: Implications for the Banking Sector

Nisha, Nabila - In: International Journal of Business Analytics (IJBAN) 3 (2016) 3, pp. 60-76

Today, mobile phone is an essential part of the lives of most people – a reason why, banking sector and mobile phone service providers have teamed up to provide banking services to customers via mobile phones. However, customers often are critical of the quality of such alternative financial...

Persistent link: https://www.econbiz.de/10012043171