Despite the fact that millions of people use the Internet every day and visit various shopping sites, it is interesting to find that quite a few of them do not complete purchase transactions. It is still a major challenge for online businesses to learn why these e-shoppers chose not to complete...

Purpose: Service quality measurement in e-shopping service is an area of growing interest to researchers and managers. The purpose of this study is to explore the disconfirmation in online purchase behavior based on the expectancy disconfirmation theory (EDT). Design/methodology/approach: A...

Purpose: The purpose of this research is to examine the relationship between risk perceptions (financial, performance, social, time and privacy risks) and risk reduction strategies (brand loyalty, word of mouth, past experience, money back guarantee, store image, shopping, major brand image,...

Thisbookdiscusses the flaws of destination-based taxation and makes the theoretical case for origin-based taxation.

This article emphasises that a key to understanding the (net) benefits of the Internet is to remember that all online activity has an offline context. People live their lives offline. Therefore, the fall in communication costs and the fall in distribution costs associated with the diffusion of...

Thisbookdiscusses the flaws of destination-based taxation and makes the theoretical case for origin-based taxation.

Technological development has contributed to transformation of the shopping experience. Consumers are willing to do their shopping using various technologies. This paper discusses the use of Internet as a tool for browsing offers and making online purchases. It has used a measuring model...

Previous studies by Freund & Weinhold (2004) and others have highlighted the trade promoting effect of the Internet. However, recent developments in structural gravity modelling emphasise the importance of controlling for multilateral resistance. We employ a gravity framework to assess the role...

The opening process of the world economies has produced an accelerated technological progress a relatively short period of time. The development of electronic commerce constitutes an important foundation of this process. Within this technological progress financial innovations, defined as the...