Search Results - subject:"E‐loyalty"

Relationship between internet banking service quality, e-customer satisfaction, and loyalty : a comparative study of India and Pakistan

Patel, Ritesh Jayantibhai; Mishra, Anand Kumar; … - In: Journal of central banking theory and practice 13 (2024) 2, pp. 213-228

The objective of this study is to examine the structural relationship between e-service quality, e-satisfaction, and e-loyalty …-SEM technique. The study found overall significant positive relationship between e-service quality, e-satisfaction, and e-loyalty …

Persistent link: https://www.econbiz.de/10014581569

E-loyalty formation of Generation Z: Personal characteristics and social influences

Singh, Ranjit; Sibi, P.S. - In: Journal of Tourism, Heritage & Services Marketing 9 (2023) 1, pp. 3-14

Purpose: This study examines the personal characteristics and social influence of Generation Z on their e-loyalty … websites, which in turn influence e-loyalty in a generational context. These factors are crucial in e-commerce, but they have … e-loyalty of Generation Z towards tourism websites. Implications: The implications of understanding the e-loyalty of …

Persistent link: https://www.econbiz.de/10014295187

Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic : mediating role of e-satisfaction

Khan, Fahad Najeeb; Muhammad Usman Arshad; Munir, Muhammad - In: Future Business Journal 9 (2023), pp. 1-12

-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services … e-loyalty of the customers of online banking services. Relationships between e-service quality and e-loyalty of online …

Persistent link: https://www.econbiz.de/10014380765

E-loyalty formation of Generation Z : personal characteristics and social influences

Singh, Ranjit; Sibi, P. S. - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 9 (2023) 1, pp. 3-14

Persistent link: https://www.econbiz.de/10014519880

Building e-loyalty towards online food delivery apps : a serial-mediation model

Mittal, Ella; Kaur, Navneet - In: Asian Academy of Management journal 28 (2023) 1, pp. 139-161

This study analysed the mechanism to generate e-loyalty among customers through e-service quality regarding OFD (OFD …) apps. It examined the indirect influence of e-service quality on e-loyalty through the mediation of e-trust and e … building e-loyalty among customers of OFD apps. Furthermore, the results of the mediation effect suggested that e-trust and e …

Persistent link: https://www.econbiz.de/10014321323

Measuring the mediating role of e-trust in the relationship between e-service quality and e-loyalty on gen Z users of the shopee Apps

Martio, Nazmi Ahmad; Mugiono; Moko, Wahdiyat - 2023

Persistent link: https://www.econbiz.de/10014452627

Effects of online purchase e-CRM activities and e-customer satisfaction on e-Loyalty during COVID-19: The mediating effects of e-customer satisfaction

Hwang, Soo-Young - In: Global Business & Finance Review (GBFR) 27 (2022) 5, pp. 100-114

-customer satisfaction on e-loyalty. In particular, it focuses on the mediating effect of e-customer satisfaction in the relationship between … online purchase e-CRM activities and e-loyalty. Design/methodology/approach: The data was collected from customers who have … positive influence on e-loyalty, but e-Support and e-System did not have a statistically significant effect on e-loyalty. This …

Persistent link: https://www.econbiz.de/10015098868

E-commerce fashion in Surabaya City : how e-shopping experience affects e-loyalty by moderating e-trust and e-satisfaction

Yulian, Toni Dwi; Moko, Wahdiyat; Mugiono - 2022

Persistent link: https://www.econbiz.de/10013494002

Effects of online purchase e-CRM activities and e-customer satisfaction on e-Loyalty during COVID-19 : the mediating effects of e-customer satisfaction

Hwang, Soo-Young - In: Global business and finance review 27 (2022) 5, pp. 100-114

Persistent link: https://www.econbiz.de/10013433697

Transformation of CRM activities into e-CRM: The generating e-loyalty and open innovation

Farmania, Aini; Elsyah, Riska Dwinda; Tuori, Michael Aaron - In: Journal of Open Innovation: Technology, Market, and … 7 (2021) 2, pp. 1-20

websites. For this reason, an e-commerce platform should create e-loyalty, to make it the best option among many stores. This … is the first study investigating ten factors that contribute to e-Customer Relationship Management (e-CRM) value on e-loyalty … investigation was carried out, to validate the instrument items regarding the e-CRM factors and e-loyalty indicators, using …

Persistent link: https://www.econbiz.de/10012620617