Search Results - subject:"E‐satisfaction"

Multirooming : generating e-satisfaction throughout omnichannel consumer journey design and online customer experience

Angel Moliner, Miguel; Tortosa-Edo, Vicent - In: Journal of research in interactive marketing : … 18 (2024) 3, pp. 349-369

Persistent link: https://www.econbiz.de/10015062109

Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic : mediating role of e-satisfaction

Khan, Fahad Najeeb; Muhammad Usman Arshad; Munir, Muhammad - In: Future Business Journal 9 (2023), pp. 1-12

This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e …

Persistent link: https://www.econbiz.de/10014380765

Building e-loyalty towards online food delivery apps : a serial-mediation model

Mittal, Ella; Kaur, Navneet - In: Asian Academy of Management journal 28 (2023) 1, pp. 139-161

) apps. It examined the indirect influence of e-service quality on e-loyalty through the mediation of e-trust and e-satisfaction … building e-loyalty among customers of OFD apps. Furthermore, the results of the mediation effect suggested that e-trust and e-satisfaction …

Persistent link: https://www.econbiz.de/10014321323

E-commerce fashion in Surabaya City : how e-shopping experience affects e-loyalty by moderating e-trust and e-satisfaction

Yulian, Toni Dwi; Moko, Wahdiyat; Mugiono - 2022

Persistent link: https://www.econbiz.de/10013494002

The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study case on new students in East Java

Silviana, Nurfirda Sofia; Rofiaty; Puspaningrum, Astrid - 2022

Persistent link: https://www.econbiz.de/10013445121

Evaluating the customers' dining attitudes, e-satisfaction and continuance intention toward mobile food ordering apps (MFOAs): Evidence from Bangladesh

Al Amin, Md; Arefin, Md Shamsul; Sultana, Nayeema; … - In: European Journal of Management and Business Economics … 30 (2021) 2, pp. 211-229

to e-satisfaction. Finally, the customers' continuance intention to use MFOAs was significantly influenced by their e-satisfaction …

Persistent link: https://www.econbiz.de/10013193254

Evaluating the customers' dining attitudes, e-satisfaction and continuance intention toward mobile food ordering apps (MFOAs) : evidence from Bangladesh

Al Amin, Md; Arefin, Md Shamsul; Sultana, Nayeema; … - In: European journal of management and business economics : … 30 (2021) 2, pp. 211-229

to e-satisfaction. Finally, the customers' continuance intention to use MFOAs was significantly influenced by their e-satisfaction …

Persistent link: https://www.econbiz.de/10012822213

An investigation of what factors determine the way in which customer satisfaction is increased through omni-channel marketing in retail

Merritt, Kamarin; Zhao, Shichao - In: Administrative Sciences 10 (2020) 4, pp. 1-24

There have been significant changes evident across the retail sector over the last 20 years, which have been primarily influenced by technological advancements. These changes have forced many retailers to rethink their business models and utilise a combination of both brick and mortar stores and...

Persistent link: https://www.econbiz.de/10012612215

An investigation of what factors determine the way in which customer satisfaction is increased through omni-channel marketing in retail

Merritt, Kamarin; Zhao, Shichao - In: Administrative Sciences : open access journal 10 (2020) 4/85, pp. 1-24

Persistent link: https://www.econbiz.de/10012420952

Drivers of the formation of e-loyalty towards tourism destinations

Parra-Lopez, Eduardo; Martínez-González, José Alberto; … - In: European Journal of Management and Business Economics … 27 (2018) 1, pp. 66-82

Persistent link: https://www.econbiz.de/10011946146