Search Results - subject:"E‐satisfaction"

Building loyalty with online financial services customers : is there a gender difference?

Ladhari, Riadh; Leclerc, André - In: Journal of retailing and consumer services 20 (2013) 6, pp. 560-569

Persistent link: https://www.econbiz.de/10010128305

Online drivers and offline influences related to loyalty to airline websites

Forgas, Santiago; Palau, Ramon; Sánchez, Javier; … - In: Journal of Air Transport Management 18 (2012) 1, pp. 43-46

first, affective e-loyalty, through e-trust, which is also positively influenced by offline perceived value, e-satisfaction …

Persistent link: https://www.econbiz.de/10011162693

E‐service quality as antecedent to e‐satisfaction : The moderating effect of culture

Ma̳ Sabiote, Carmen; Ma̳ Frías, Dolores; Castañeda, … - In: Online Information Review 36 (2012) 2, pp. 157-174

Purpose – The purpose of this paper is to analyse the influence of culture on the relationship between each of the dimensions of e‐service quality and satisfaction with a web site involving purchase of a tourism service. Design/methodology/approach – A questionnaire was administered to 300...

Persistent link: https://www.econbiz.de/10014966151

Modelling e‐service quality and its consequences in India: an SEM approach

Gera, Rajat - In: Journal of Research in Interactive Marketing 5 (2011) 2/3, pp. 203-225

its linkages with e‐satisfaction (e‐SAT), perceived value, and e‐loyalty‐linked behavioral intentions, i.e. repurchase and …

Persistent link: https://www.econbiz.de/10014902195

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