Search Results - subject:"E‐satisfaction"

SSTQUAL model : assessment of ATM service quality in an emerging economy

Adil, Mohd.; Nasir, Mohd.; Sadiq, Mohd.; Bharti, Kumkum - In: International journal of business excellence : IJBEX 22 (2020) 1, pp. 114-138

Persistent link: https://www.econbiz.de/10012506374

Role of e-service quality in articulating e-WOM : a serial mediation approach

Kaur, Baljit - In: International journal of electronic customer … 12 (2020) 4, pp. 309-325

Persistent link: https://www.econbiz.de/10012509247

An integrated model for customer's e-loyalty : an evidence from online shopping in Vietnam

Bui Nhat Vuong; Sid Suntrayuth - In: Proceedings of the IWEMB 2019 : Third International …, (pp. 367-406). 2020

Persistent link: https://www.econbiz.de/10012521577

A PLS-SEM approach to understanding e-SQ, e-satisfaction and e-loyalty for fashion e-retailers in Spain

Gutiérrez Rodríguez, Pablo; Villarreal, Ricardo; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-8

Persistent link: https://www.econbiz.de/10012305227

Conceptualization and assessment of E-service quality for luxury brands

Kim, Jung-Hwan; Kim, Minjeong - In: The service industries journal 40 (2020) 5/6, pp. 436-470

Persistent link: https://www.econbiz.de/10012208579

E-satisfaction and continuance intention : the moderator role of online ratings

Lobel Trong Thuy Tran; Ly Minh Thi Pham; Loc Tuan Le - In: International journal of hospitality management 77 (2019), pp. 311-322

Persistent link: https://www.econbiz.de/10011988559

Online customer experience in e-retailing : implications for web entrepreneurship

Micu, Angela Eliza; Bouzaabia, Olfa; Bouzaabia, Rym; … - In: International entrepreneurship and management journal 15 (2019) 2, pp. 651-675

Persistent link: https://www.econbiz.de/10012227100

The moderating role of website familiarity in the relationships between e-service quality, e-satisfaction and e-loyalty

Kaya, Bahar; Behravesh, Elaheh; Abubakar, A. Mohammed; … - In: Journal of internet commerce 18 (2019) 4, pp. 369-394

Persistent link: https://www.econbiz.de/10012179600

Measuring service quality perceptions of Indian e-retailers : an evaluative study

Chavadi, Chandan; Menon, Sindhu R.; Sirothiya, Monika - In: Metamorphosis : a journal of management research 18 (2019) 2, pp. 92-102

Persistent link: https://www.econbiz.de/10013384345

Determinants of loyalty toward Booking.com brand

da Silva e Cruz, Raquel; da Ascensão Marques, Alzira Maria - In: The International Journal of Management Science and … (2014) 11-(Jan-Mar), pp. 96-124

online consumers, e-satisfaction, e-trust and brand loyalty to Booking.com. The results showed that the personality of … Booking.com customers and e-satisfaction are able to explain customers' loyalty toward Booking.com brand. …

Persistent link: https://www.econbiz.de/10010368687