Search Results - subject:"E‐satisfaction"

The Impact of Trustworthiness and Customer e-Loyalty and e-Satisfaction

Winnie, Poh-Ming Wong - In: International Journal of Academic Research in Business … 4 (2014) 3, pp. 390-408

customer e-loyalty and customer e-satisfaction in Malaysia context. In this study, commitment-trust theory is used as the … theoretical base to explain the impact of trustworthiness on customer e-loyalty and customer e-satisfaction among Malaysian … related to customer e-loyalty and e-satisfaction. Several implications of the findings, limitations of the study and …

Persistent link: https://www.econbiz.de/10010754887

From Mobile Service Quality Evaluation to E-Word-Of-Mouth: What Makes the Users of Mobile Banking Applications Speak About the Bank?: The Moderating Role of Brand Reputation

Zoghlami, Amira Trabelsi; Ben Yahia, Karim; Berraies, Sarra - In: International Journal of E-Services and Mobile … 10 (2018) 2, pp. 36-57

context such as e-service quality, e-satisfaction, e-trust and e-loyalty. It also examines the moderating role played by brand … on e-satisfaction and e-trust as well as the effect on e-loyalty. It was also found that e-loyalty can be a determinant …

Persistent link: https://www.econbiz.de/10012044745

An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India

Mackasare, Swapnil; Chowdhury, Sanjit Roy - In: International journal of electronic customer … 11 (2017/2018) 3, pp. 203-236

Persistent link: https://www.econbiz.de/10011966932

The effect of organisational reputation on e-loyalty : the roles of e-trust and e-satisfaction

Sadeghi, Amir; Ghujali, Tohid; Bastam, Hadi - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10012106906

Building loyalty in e-commerce : impact of business and customer characteristics

Swaminathan, Srinivasan; Anderson, Rolph E.; Song, Lei - In: Journal of marketing channels : ... distribution … 25 (2018) 1/2, pp. 22-35

Persistent link: https://www.econbiz.de/10012119161

Electronic services co-creation experience : telecommunications sector in Tunisia as an example

Ltifi, Moez - In: Journal of global marketing 31 (2018) 3, pp. 210-223

Persistent link: https://www.econbiz.de/10011963121

Antecedents of consumer-based electronic retail brand equity : an integrated model

Butt, Muhammad Mohsin; Yingchen, Yu; Mohd-Any, Amrul Asraf - In: Asian Academy of Management journal : AAMJ 23 (2018) 2, pp. 69-99

Persistent link: https://www.econbiz.de/10012056659

The antecedents of e-satisfaction and e-loyalty

CONSTANTIN, Anca Maria - In: Timisoara Journal of Economics 5 (2012) 18, pp. 236-252

purchases. It also tries to validate website quality, online service quality as important antecedents of e-satisfaction. Today …. The relationship between website quality and e-satisfaction was supported as well. However no significant statistical link … was found between the buyer’s loyalty and the frequency of his online purchases and between online service quality and e-satisfaction. …

Persistent link: https://www.econbiz.de/10010616581

CONCEPTUALIZATION OF E-SERVICES QUALITY AND E-SATISFACTION: A REVIEW OF LITERATURE

KUMBHAR, Vijay M. - In: Management Research and Practice 4 (2012) 4, pp. 12-18

There are various approaches to the measure quality of e-services. They have mentioned many dimensions of e-service quality provided by service organisations i.e. banking, restaurant, investment, trade etc. However, sometimes there may be confusions in selecting appropriate dimensions to assess...

Persistent link: https://www.econbiz.de/10010672288

Online Shoppers' Satisfaction: The Impact of Shopping Values, Website Factors and Trust

Prashar, Sanjeev; Vijay, T. Sai; Parsad, Chandan - In: International Journal of Strategic Decision Sciences (IJSDS) 8 (2017) 2, pp. 52-69

' e-satisfaction. Earlier studies have identified various factors that affect shoppers' online satisfaction. It is …

Persistent link: https://www.econbiz.de/10012047513