The purpose of this research is to study the impact of Egyptian hotels' websites marketing on customer e-satisfaction … and how to achieve e-loyalty through focusing on e-satisfaction success factors (website information quality, system … hospitality business leads to sustaining hotel-customer relationship, customers E-satisfaction, E-loyalty, increasing the number …

of mobile banking (MB) applications on customers’ e-trust, e-satisfaction and e-loyalty and second, the authors … spectrum, age acts as a moderator in these latter relationships. Findings also suggested that e-trust has positive effects on e-satisfaction …, e-loyalty, e-trust and e-satisfaction. Research devoted to investigate these different links through an integrative …

consists of constructs of the modified eTailQ scale, hedonism and e-satisfaction that together result in the formation of e … study demonstrate that major factors which help in the formation of e-loyalty are e-satisfaction, customer service, privacy … and hedonism. Originality/value This study extends the understanding of the role of e-satisfaction, customer service …

entrepreneurs are no longer able to rely on traditional techniques to survive in a brutally competitive market. E-satisfaction …