Search Results - subject:"E‐satisfaction"

Role of shopping values and web atmospherics in e-satisfaction and repurchase intention

Vijay, T. Sai; Prashar, Sanjeev; Parsad, Chandan - In: Journal of internet commerce 16 (2017) 1, pp. 32-52

Persistent link: https://www.econbiz.de/10011804430

A study on the relationship between E-CRM features and e-loyalty: The case in UK

Alhaiou, T - 2011

E-CRM emerges from the Internet and web technology to facilitate the implementation of CRM; it focuses on Internet or web-based interaction between companies and their customers. In particular, E-CRM enables companies to provide appropriate services and products to satisfy the customers and...

Persistent link: https://www.econbiz.de/10009465535

Behavioral lessons from Flipkart’s Big-Billion Day sale

Jayakumar, Tulsi - In: Competitiveness Review 26 (2016) 4, pp. 453-475

aspects of consumer and competitor response to such online sales, particularly with reference to e-satisfaction and e …

Persistent link: https://www.econbiz.de/10014702467

E-Satisfaction and E-Loyalty: Two Main Consequences of Online Buying Attributes

Kushwaha, Gyaneshwar Singh; Kaushal, Mukesh - In: International Journal of Online Marketing (IJOM) 6 (2016) 4, pp. 36-53

service quality on consumer's e-satisfaction and e-loyalty comparatively. It is for understanding the better online shopping … as well as positively affects both e-satisfaction and e-loyalty. The paper is different of its kind to discuss … comparatively to the impact of brand, price and service quality on Indian customer e-satisfaction and e-loyalty. The study shows …

Persistent link: https://www.econbiz.de/10012046808

Behavioral lessons form Flipkart's Big-Billion Day sale

Jayakumar, Tulsi - In: Competitiveness review : an international business … 26 (2016) 4, pp. 453-475

Persistent link: https://www.econbiz.de/10011594525

Young adults' perceptions of online service quality

Mohd-Any, Amrul Asraf; Mahdzan, Nurul Shahnaz; … - In: International journal of electronic marketing and … 7 (2016) 2, pp. 91-114

Persistent link: https://www.econbiz.de/10011643567

An examination of cross-cultural differences in e-service quality, e-satisfaction and e-marketing success : Korean vs. American portal sites

Fan, Qingji; Kim, Hye-Ran; Lee, Jeoung Yul - In: International journal of multinational corporation strategy 1 (2016) 1, pp. 44-64

Persistent link: https://www.econbiz.de/10011614206

Impact of changing consumer lifestyles and website quality on online satisfaction and loyalty : an emerging market framework

Pandey, Shweta; Chawla, Deepak - In: International journal of Indian culture and business … 12 (2016) 1, pp. 50-71

Persistent link: https://www.econbiz.de/10011618174

The roles of website characteristics and social network communities in developing customer e-loyalty in the online travel industry

Elissar, Toufily; M., Arcand; J., Legault; L., Ricard - In: Inventi impact: retailing & consumer services (2016) 4, pp. 221-231

Persistent link: https://www.econbiz.de/10011675396

The role of listening in e-contact center customer relationship management

Park, JungKun; Chung, Te-Lin (Doreen); Gunn, Frances; … - In: Journal of Services Marketing 29 (2015) 1, pp. 49-58

utilitarian value. Interpersonal service quality is positively related to e-satisfaction and e-loyalty, both with e …

Persistent link: https://www.econbiz.de/10014905917