Search Results - subject:"E‐satisfaction"

E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry

Zhang, Min; Huang, Lili; He, Zhen; Wang, Alan G. - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1357-1372

Persistent link: https://www.econbiz.de/10011528320

The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception

Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615

Persistent link: https://www.econbiz.de/10011400949

The impact on switching intention of etrading systems for the securities industry

Liu, Chin-Hung - In: Global journal of business research : GJBR 9 (2015) 1, pp. 75-88

Persistent link: https://www.econbiz.de/10011294242

The role of listening in e-contact center customer relationship management

Park, Jungkun; Chung, Te-Lin Doreen; Gunn, Frances; … - In: The journal of services marketing 29 (2015) 1, pp. 49-58

Persistent link: https://www.econbiz.de/10010531129

Effects of user's primary need on relationship between e-loyalty and its antecedents

Arya, Sandeep; Srivastava, Sandeep - In: Decision 42 (2015) 4, pp. 419-449

Persistent link: https://www.econbiz.de/10011530829

Does customer sociability matter? Differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users

A Ahmad Al-Hawari, Mohammad - In: Journal of Services Marketing 28 (2014) 7, pp. 538-546

Purpose – The purpose of this study is to investigate the relationships between e-quality, e-satisfaction and e …/methodology/approach – The relative importance of customer sociability in the relationships between e-quality, e-satisfaction and e-loyalty was …. The study’s conceptual model and four hypotheses were tested using AMOS18. Findings – E-quality influences e-satisfaction …

Persistent link: https://www.econbiz.de/10014905908

E-satisfaction : a Moroccan replication and extension

Bachleda, Catherine; Selmouni, Yassine - In: Services marketing quarterly 35 (2014) 3, pp. 270-287

Persistent link: https://www.econbiz.de/10010401575

Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites

Elkhani, Naeimeh; Soltani, Sheida; Jamshidi, Mir Hadi Moazen - In: Journal of air transport management 37 (2014), pp. 36-44

Persistent link: https://www.econbiz.de/10010371474

Determinants of loyalty toward Booking.com brand

da Silva e Cruz, Raquel; da Ascensão Marques, Alzira Maria - In: The international journal of management science and … (2014) 11, pp. 96-124

online consumers, e-satisfaction, e-trust and brand loyalty to Booking.com. The results showed that the personality of … Booking.com customers and e-satisfaction are able to explain customers' loyalty toward Booking.com brand. …

Persistent link: https://www.econbiz.de/10010355720

Customer's relative loyalty: an empirical examination

Roy, Sanjit Kumar; Butaney, Gul T. - In: Journal of strategic marketing 22 (2014) 3, pp. 206-221

Persistent link: https://www.econbiz.de/10010384773