Search Results - subject:"E‐satisfaction"

Gaining customer loyalty in the e-tailing marketplace : the role of e-service quality, e-satisfaction and e-trust

Giovanis, Apostolos N.; Athanasopoulou, Pinelopi - In: International journal of technology marketing : IJTMkt 9 (2014) 3, pp. 288-304

Persistent link: https://www.econbiz.de/10010490496

Antecedents of loyalty towards online retailers : heavy shopper versus light shopper groups

Sur, Soma - In: Journal of electronic commerce in organizations : the … 12 (2014) 4, pp. 32-45

Persistent link: https://www.econbiz.de/10010506937

Does customer sociability matter? : differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users

Al-Hawari, Mohd Ahmad - In: The journal of services marketing 28 (2014) 7, pp. 538-546

Persistent link: https://www.econbiz.de/10010434582

A consumer typology based on e-service quality and e-satisfaction

Bressolles, Grégory; Durieu, François; Senecal, Sylvain - In: Journal of retailing and consumer services 21 (2014) 6, pp. 889-896

Persistent link: https://www.econbiz.de/10010437000

Incorporating attitude towards Halal banking in an integrated service quality, satisfaction, trust and loyalty model in online Islamic banking context

Mohsin Butt, Muhammad; Aftab, Muhammad - In: International Journal of Bank Marketing 31 (2013) 1, pp. 6-23

banking on e‐service quality and e‐satisfaction, in an online Islamic banking context. The proposed model also aims to … investigate the relationships among e‐service quality, e‐satisfaction, e‐trust and e‐loyalty. Design/methodology/approach – A … overall e‐satisfaction with the online services of Islamic banks. Furthermore, perceived online service quality enhances …

Persistent link: https://www.econbiz.de/10014760060

The antecedents of travellers’ e-satisfaction and intention to buy airline tickets online : A conceptual model

Mohamed Fadel Bukhari, Saleh; Ghoneim, Ahmad; Dennis, … - In: Journal of Enterprise Information Management 26 (2013) 6, pp. 624-641

, perceived usefulness, perceived ease of use, e-trust, airline reputation, price perception, e-satisfaction and intention to …

Persistent link: https://www.econbiz.de/10014860242

A customer loyalty formation model in electronic commerce

Safa, Nader Sohrabi; Ismail, Maizatul Akmar - In: Economic Modelling 35 (2013) C, pp. 559-564

(E-trust), Electronic Satisfaction (E-satisfaction) and Electronic Loyalty (E-loyalty) play vital roles. In addition …-loyalty formation based on E-trust and E-satisfaction. The model, which was formed based on the literature review, has been improved by … that technological factors have the most effect on E-satisfaction and the organizational factors have the most effect on E-trust. …

Persistent link: https://www.econbiz.de/10010719366

A customer loyalty formation model in electronic commerce

Safa, Nader Sohrabi; Ismail, Maizatul Akmar - In: Economic modelling 35 (2013), pp. 559-564

Persistent link: https://www.econbiz.de/10010336753

Comparing mobile and Internet adoption factors of loyalty and satisfaction with online shopping consumers

Amoroso, Donald L.; Ogawa, Mikako - In: International journal of e-business research : an … 9 (2013) 2, pp. 24-45

Persistent link: https://www.econbiz.de/10009793135

The antecedents of client loyalty in business-to-business (B2B) electronic marketplaces

Janita, M. Soledad; Miranda, F. Javier - In: Industrial marketing management : the international … 42 (2013) 5, pp. 814-823

Persistent link: https://www.econbiz.de/10010211306