Search Results - subject:"E‐satisfaction"

Multirooming : generating e-satisfaction throughout omnichannel consumer journey design and online customer experience

Angel Moliner, Miguel; Tortosa-Edo, Vicent - In: Journal of research in interactive marketing : … 18 (2024) 3, pp. 349-369

Persistent link: https://www.econbiz.de/10015062109

Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic : mediating role of e-satisfaction

Khan, Fahad Najeeb; Muhammad Usman Arshad; Munir, Muhammad - In: Future Business Journal 9 (2023), pp. 1-12

This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e …

Persistent link: https://www.econbiz.de/10014380765

Building e-loyalty towards online food delivery apps : a serial-mediation model

Mittal, Ella; Kaur, Navneet - In: Asian Academy of Management journal 28 (2023) 1, pp. 139-161

) apps. It examined the indirect influence of e-service quality on e-loyalty through the mediation of e-trust and e-satisfaction … building e-loyalty among customers of OFD apps. Furthermore, the results of the mediation effect suggested that e-trust and e-satisfaction …

Persistent link: https://www.econbiz.de/10014321323

Banks' e-reputation and customers' e-loyalty in the mobile-banking applications : e-trust and e-satisfaction as mediators and frequency of use as moderator

Yahia, Karim Ben; Berraies, Sarra - In: European journal of international management : EJIM 25 (2025) 1, pp. 98-121

Persistent link: https://www.econbiz.de/10015376266

E-commerce fashion in Surabaya City : how e-shopping experience affects e-loyalty by moderating e-trust and e-satisfaction

Yulian, Toni Dwi; Moko, Wahdiyat; Mugiono - 2022

Persistent link: https://www.econbiz.de/10013494002

The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study case on new students in East Java

Silviana, Nurfirda Sofia; Rofiaty; Puspaningrum, Astrid - 2022

Persistent link: https://www.econbiz.de/10013445121

Appraise the role of novelty-seeking on consumers' satisfaction using online food delivery applications

Seyedeh Fatemeh Kalantarzadeh Tezerjany - In: International journal of quality & reliability management 41 (2024) 4, pp. 1142-1164

Persistent link: https://www.econbiz.de/10014520404

An integrated model for customer's e-loyalty : evidence from online shopping in Vietnam

Ha Nam Khanh Giao; Bui Nhat Vuong - In: International journal of business information systems : … 45 (2024) 3, pp. 297-323

Persistent link: https://www.econbiz.de/10015061794

A study on driving factors for enhancing financial performance and customer-centricity through digital banking

Bhatnagr, Puneett; Rajesh, Anupama; Misra, Richa - In: International journal of quality and service sciences 16 (2024) 2, pp. 218-250

Persistent link: https://www.econbiz.de/10015078344

Evaluating the customers' dining attitudes, e-satisfaction and continuance intention toward mobile food ordering apps (MFOAs): Evidence from Bangladesh

Al Amin, Md; Arefin, Md Shamsul; Sultana, Nayeema; … - In: European Journal of Management and Business Economics … 30 (2021) 2, pp. 211-229

to e-satisfaction. Finally, the customers' continuance intention to use MFOAs was significantly influenced by their e-satisfaction …

Persistent link: https://www.econbiz.de/10013193254

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