The eGovernment Benchmark monitors Europe's digitalisation of public services. The digital transformation of our societies and our public services in particular, is driven by government policies enabling digital technologies to flourish. With its Digital Decade policy programme, the European...

The 2022 e-Customs Annual Progress Report is the fifteenth report prepared pursuant to Article 12 of the e-Customs Decision (Decision 70/2008/EC), under which the Member States are required to report on the progress made towards coordinating the implementation of the e-Customs initiative. The...

Interoperability frameworks are a key enabler for GovTech, the World Bank's whole-of-government approach to public sector modernization, as they reduce system boundaries between government agencies by setting standards and guidelines across government systems to allow for seamless exchange of...

Introduction -- The Theoretical Background on E Participation -- An Overview on E Participation -- The Theoretical Background of Design Thinking for Public Sector Innovation -- Design Thinking Practices for E Participation -- Addressing E Participation Barriers with Design Thinking -- Future...

"In an era defined by rapid technological advancement and a pressing need for effective governance, the intersection of machine learning and cybersecurity has emerged as a pivotal area of exploration and innovation. E-governance serves as a vital framework for enhancing the delivery of public...

"In the rapidly evolving landscape of digital governance, government chatbots have emerged as pivotal tools in reshaping interactions between citizens and public institutions. As governments increasingly adopt AI-driven solutions to streamline services, these chatbots play a crucial role in...