Electronic government (e-Government) is one of the most important ways to bridge the digital divide in developing … countries. We develop a model of e-Government portal use. We use various individual characteristics, namely demographics and … personality, as predictors of e-Government portal use. Specifically, our predictors were (1) gender, age, income and education; (2 …

the key service attributes driving adoption and use of transactional e-government services, and citizens’ preference … citizens. In a two-stage Web-based survey, citizens reported their perceptions about a smartcard technology for transactional e-government … for key service attributes for two transactional e-government services. Further, a cluster analysis uncovered four …

This paper investigates how citizens’ uncertainty in e-government services can be managed. First, we draw from … uncertainty reduction theory, and propose that transparency and trust are two key means of reducing citizens’ uncertainty in e-government … services. Second, we identify two key sets of relevant drivers of e-government service use: (1) information quality …

This research examines the relationship between service design and citizen satisfaction with e-government services … design characteristics, that jointly influence perceived service quality and citizen satisfaction with e-government services …. We tested our research model using data from a two-stage survey of 3,065 users of three e-government services. The …