Samuel, Mercy; Doctor, Gayatri; Christian, Perez; … - In: Journal of Urban Management 9 (2020) 4, pp. 408-417
This paper aims to understand the awareness and adoption levels of e-government services and identify the drivers and … barriers to adoption of e-government services in a developing country. A technology adoption model is synthesized based on … awareness about online services, usage and satisfaction with select services for different modes, and perception of the e-government …