Fan, Jing; Yang, Wenting - In: Journal of industrial engineering and management : JIEM 8 (2015) 3, pp. 693-718
Purpose: E-Government, as a new bond linking the government and the public, has gradually become the focus of … innovation in government services. The paper focuses on the e-Government service quality issues from the perspective of users …, based on IS Success model and SERQUAL model, e-Government Services Quality model has been set up with information quality …