Wirtz, Bernd W.; Kurtz, Oliver Tuna - In: International review on public and non-profit marketing 13 (2016) 3, pp. 265-287
In the past decade, governments all over the world have incrementally employed E-Government websites to improve public … their citizens. Despite the increased interest in providing E-Government services, knowledge about the success of E-Government … remains limited. In terms of an efficient provision of E-Government services for citizens, a user-oriented approach needs to …