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Ankündigungseffekt 1 Announcement effect 1 Call centre 1 Callcenter 1 Crew scheduling 1 ED+QED 1 Personaleinsatzplanung 1 Queueing theory 1 Warteschlangentheorie 1 call centers 1 customer abandonment 1 delay announcement 1 refined approximation 1 staffing 1
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Article in journal 1 Aufsatz in Zeitschrift 1
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Huang, Junfei 1 Mandelbaum, Avishai 1 Zhang, Hanqin 1 Zhang, Jiheng 1
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Operations research 1
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Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei; Mandelbaum, Avishai; Zhang, Hanqin; … - In: Operations research 65 (2017) 5, pp. 1380-1397
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