European approaches to Quality Management are structured in a choerent assembly which comprises competitivity improvement actions mainly directed by European Commission. Quality, as a concept, is included and widely analysed in Commission’s White Book in chapter Growth, competitivity, new...

This paper is about the necessity to establish a quality management system in universities capable to improve the performance of these ones and to achieve the excellence in their current activities. The research objectives were to analyse the main trends of higher education services in Romania...