Mitsiou, Dimitra; Zafiropoulos, Kostas - In: Journal of Business Economics and Management (JBEM) 25 (2024) 4, pp. 731-750
This study aims to apply the European Foundation for Quality Management (EFQM) Model 2020 in the Greek Public Sector … based on the self-assessment tool and the guidelines on the concept and structure of the EFQM Model 2020, translated from … from public administrative services. The study results indicate that the EFQM Model 2020 is indeed a reliable and valid …