In recent years, there has been and continues be an increasing numbers of company mergers and takeovers. However, many of them such as the AOL - Time Warner, merger destroy shareholder value instead of increasing it. Mirivis (1992) and Vansina (1992) observe that approximately half of all...

This paper introduces a framework for analyzing technology-based organizational action. It presents the concept of 'value programs', to represent the complex, pluralistic nature of organizational action around the application of IT systems. The nature of IT based organizational functioning and...

This paper draws on Ciborra's insightful concept of xenia (i.e., hospitality) to analyze how successful infrastructural service innovation was managed at the local operations of an international financial services firm. The xenia concept. The xenia concept problematizes the information system...

This paper proposes a new priority scheduling algorithm to maximise site revenue of session-based multi-tier Internet services in a multicluster environment. This research is part of a larger study in support of large-scale online trading systems and, as a result, this case study is chosen as a...

Contemporary organisations are increasingly adopting performance measurement activity to assess their level of achievement of strategic objectives and delivery of stakeholder value. This qualitative research sought to increase understanding of the challenges involved in this area. An in-depth...

This research focuses on the Implementation of IT systems and public sector and national ID card projects in particular. Such projects have high expectations but low success rates. The study Investigated the factors contributing to IT projects failure through on extensive review of the existing...

This longitudinal comparative study using a multidisciplinary approach, applies a processual analysis (Pettigrew, 1985; Pettigrew, 1990; Pettigrew, 1997) from a knowledge sharing perspective, to the implementation of what the literature shows to be a relatively under researched area of Customer...

When planning and designing a policy intervention and evaluation, the policy maker will have to define a strategy which will define the (conditional independence) structure of the available data. Here, Dawid's extended influence diagrams are augmented by including 'experimental design' decisions...

For more than a decade, the authors have studied the best, worst, and emerging information technology sourcing practices in 543 large and small organizations world-wide. From an initial focus on cost reduction in the early 1990s, the authors found that customers now expect many business...

A 78 organization study in USA, Europe and Australasia throughout 1999-2001 finds a variety of practices in sourcing the development and running of technology and e-businesses in value networks. The paper points to trade-offs in e-sourcing decisions, not least between speed to the net, cost, and...