This paper discusses diagnosis problems in distributed systems within the context of a language- theoretic discrete event formalism. A distributed system is seen as a system with multiple spatially separated sites with each site having a diagnoser that observes some of the events generated by...

Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you're already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum...