Search Results - subject:"Emotion detection"

Social Media and Crisis Communication in the Cruise Industry : Analysing the Effects of the Covid-19 Pandemic

Testa, Ginevra - 2025

1. The Importance of Crisis Communication -- 2. Crisis Communication and Social Media -- 3. Crisis Communication and Health Crises: A Systematic Literature Review -- 4. Social-Media Crisis Communication in the Tourism and Hospitality Sector: An Empirical Investigation in the Cruise Industry --...

Persistent link: https://www.econbiz.de/10015394185

Recommendation system using NLP based on emotion detection by CNN

Jacophine Susmi, S.; Ramya, S. S.; Wilfred Blessing, N. R. - In: AI Integration for Business Sustainability : For a …, (pp. 249-259). 2025

Persistent link: https://www.econbiz.de/10015412412

Emotion detection based on sentiment analysis : an example of a social robots on short and long texts conversation

Probierz, Eryka; Gałuszka, Adam - In: European research studies 25 (2022) 2, pp. 118-134

Persistent link: https://www.econbiz.de/10013531971

Unlimited testing : let's test your emails with AI

Nguyen Nguyen; Johnson, Joseph; Tsiros, Michael - In: Marketing science 43 (2024) 2, pp. 419-439

Persistent link: https://www.econbiz.de/10014529230

Leaked expressions captured with wearable high-resolution facial electromyography

Granoviter, Omer; Cerf, Moran; Hanein, Yael - In: Biometrics and neuroscience research in business and …, (pp. 83-98). 2024

Persistent link: https://www.econbiz.de/10014560320

Machine learning-based model for customer emotion detection in hotel booking services

Nguyen Nghia; Nguyen Thuy-Hien; Nguyen Yen-Nhi; Doan, Dung - In: Journal of hospitality and tourism insights 7 (2024) 3, pp. 1294-1312

Persistent link: https://www.econbiz.de/10015052629

Impact of COVID-19 pandemic on ride-hailing services based on large-scale Twitter data analysis

Morshed, Syed Ahnaf; Khan, Sifat Shahriar; Tanvir, … - In: Journal of Urban Management 10 (2021) 2, pp. 155-165

Ride-hailing services have gained popularity in recent years due to attributes such as reduced travel costs, traffic congestion, and emissions. However, with the impact of COVID-19, the ride-hailing market is estimated to lose its fair share of an uprising as a transportation mode. During normal...

Persistent link: https://www.econbiz.de/10014285648

Impact of COVID-19 pandemic on ride-hailing services based on large-scale Twitter data analysis

Morshed, Syed Ahnaf; Khan, Sifat Shahriar; Tanvir, … - In: Journal of urban management 10 (2021) 2, pp. 155-165

Persistent link: https://www.econbiz.de/10012596441

Machine learning-based model for customer emotion detection in hotel booking services

Nguyen, Nghia; Nguyen, Thuy-Hien; Nguyen, Yen-Nhi; … - In: Journal of Hospitality and Tourism Insights 7 (2023) 3, pp. 1294-1312

. Design/methodology/approach The study proposed a customer emotion detection model and data mining method based on the … specific emotions expressed in customers' comments, emotion detection, which refers to the process of identifying users …'s results suggest that the emotion detection models can be applied to the real world to quickly analyze customer feedback. The …

Persistent link: https://www.econbiz.de/10015350852

Customer emotions in service robot encounters : a hybrid machine-human intelligence approach

Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629

Persistent link: https://www.econbiz.de/10013396024