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Coping strategies for serial service failures in peer-to-peer sharing services : the power of empathic communication
Kim, Sooyun
;
Choi, Sunmee
;
Verma, Rohit
- In:
Service business
18
(
2024
)
3/4
,
pp. 455-472
Persistent link: https://www.econbiz.de/10015178570
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