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  • Search: subject:"Employee–AI interaction fluency"
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Subject
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AI service 1 Arbeitsleistung 1 Arbeitsverhalten 1 Beziehungsmarketing 1 Customer satisfaction 1 Customer service 1 Dienstleistungsmarketing 1 Dienstleistungsqualität 1 Dienstleistungssektor 1 Employee service performance 1 Employee–AI interaction fluency 1 Erfolgsfaktor 1 Gastgewerbe 1 Hospitality industry 1 Job performance 1 Kundenservice 1 Kundenzufriedenheit 1 Mind perception theory 1 Performance measurement 1 Performance-Messung 1 Relationship marketing 1 Salespeople 1 Self-efficacy 1 Service industry 1 Service quality 1 Services marketing 1 Success factor 1 Verkaufspersonal 1 Work behaviour 1
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Article in journal 1 Aufsatz in Zeitschrift 1
Language
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English 1
Author
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Chen, Yuangao 1 Guo, Yu 1 Jiang, Hui 1 Li, Yixiao 1 Yang, Shuiqing 1 Zhou, Shasha 1
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Journal of service management 1
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ECONIS (ZBW) 1
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Understanding service performance of frontline employees from employee-AI interaction perspective
Yang, Shuiqing; Guo, Yu; Chen, Yuangao; Li, Yixiao; … - In: Journal of service management 36 (2025) 3, pp. 448-475
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