The relationship between employee attitudes and service quality is still unclear. Therefore, this study aims to uncover the relationship between organizational commitment and service quality by investigating how organizational commitment affects service quality. Data were collected utilizing a...

This study aims to empirically investigate the effect of training and development on the organizational commitment of employees in the context of higher education. The study adopts a quantitative research approach where data is collected using a self-administered survey questionnaire distributed...

Highly committed individuals are needed for a firm to reap a sustained competitive advantage in the market. Organizational commitment is one of the salient factors to augment business performance. The past literature claims that an effective leadership style can evoke organizational commitment...

Retention of the desired staff in microfinance institutions has remained a major challenge as depicted from extant literature. It is often associated with inappropriate leadership deployed in these institutions among other antecedents. The current study, therefore, set out to establish the...

Retention of the desired staff is a key determinant of success in microfinance institutions in the modern competitive world. Notably, these institutions experience poor staff retention due to inappropriate leadership. Investigations on the effect of transformational leadership on staff retention...

The study examined the relationship between Perceived Organizational Support (POS) andEmployee Engagement (EE). The study also tests the mediating role played by Extrinsic factors ofEmployee Job Satisfaction (EJS). The study focuses on factors playing a significant role inenhancing Employee...

Transportation is one of the major industries in the state of Andhra Pradesh and has displayed tremendous service base creation of wide range of area coverage in the development of efficient human resource. Transportation has rolled out potential improvements in the method for living and the...

Underpinned by signalling theory, this study develops an index to identify and prioritise factors affecting the airline industry's organisational attractiveness (OA). Specifically, the fuzzy Delphi method (FDM) was used to validate a list of factors that boost OA, and the fuzzy analytical...

This study seeks to provide a more comprehensive understanding of how leaders with coaching skills can affect an individual's turnover intention through the mediating role of happiness. The sample includes 271 individuals from diverse organizations. Based on a survey, employees assessed their...