Llach, Josep; Alonso-Almeida, Maria Del Mar; Martí, Jordi - In: Industrial Management & Data Systems 116 (2016) 5, pp. 1005-1023
Purpose – The purpose of this paper is threefold: first, to test the role of the managerial team’s commitment to quality deployment, quality performance and firm performance; second, to shed light on the effects of a certified quality management system on this chain; and third, to analyze the...