First paragraph: Based on a three-year empirical investigation of an oil refinery, this chapter analyses organisational learning in terms of structuration theory. Structuration is the dynamic process by which an organisation’s rules and resources constrain individuals, while simultaneously...

This thesis focuses on increasing the efficiency of systems with cross-trained workforce and finite storage spaces. Our objective is to maximize the throughput and minimize the setup costs (if they exist). More specifically, we are interested in determining effective cross-training strategies...

Work process knowledge (WPK) is a concept for systems-level knowledge of the workplace and has been shown to be most important in organisations requiring multi-functional working. Most of the previous body of knowledge on WPK has focussed mainly on manufacturing industries; there has been less...

During Peter Drucker’s talk entitled "Business and Management: The Changing Corporation" he discusses: joint alliances and market agreements, parent companies and their subsidiaries, changing technology and markets, seniority and Japanese companies, mutual funds and pensions, mortgages,...