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Search: subject:"Encounters"
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Consumer behaviour
13
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11
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service encounters
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encounters
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intercultural service encounters
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Etzold, Benjamin
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ECONIS (ZBW)
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Beyond "Eat-Pray-Love" : designing transformative CX for self-discovery in extended service
encounters
Zimbatu, Alexandra
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
186
(
2025
),
pp. 1-13
Persistent link: https://www.econbiz.de/10015158139
Saved in:
2
The elephant is in the room : diversity regimes, liminality and play in a dialog program for Palestinian-Arab and Jewish students in an Israeli university
Sapir, Adi
;
Alimi, Asaf
-
2025
Persistent link: https://www.econbiz.de/10015376653
Saved in:
3
Citizens' illegal behaviour as a response to unsatisfactory street-level
encounters
: the causal relationship between procedural justice and vigilantism
Edri-Peer, Ofek
;
Cohen, Nissim
-
2025
Persistent link: https://www.econbiz.de/10015374409
Saved in:
4
Emotional energy : when customer interactions energize service employees
Cayla, Julien
;
Auriacombe, Brigitte
-
2025
Persistent link: https://www.econbiz.de/10015374132
Saved in:
5
Making the cut : the embodiment of experience in hair salons
Oshima, Sae
;
Llewellyn, Nick
- In:
Marketing theory
24
(
2024
)
4
,
pp. 663-683
Persistent link: https://www.econbiz.de/10015164402
Saved in:
6
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
7
Investigating the existence of ethnic bias in professional services
Walsh, Gianfranco
- In:
Journal of business research : JBR
182
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015130588
Saved in:
8
Service agent driven co-created caring in chat-based customer service
encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
9
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
10
Human employees and service robots in the service encounter and the role of attribution of theory of mind
Söderlund, Magnus
- In:
Journal of retailing and consumer services
81
(
2024
),
pp. 1-12
in service
encounters
in the near future). First, it is assumed that the customer's attribution of theory of mind to a …
Persistent link: https://www.econbiz.de/10015116830
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