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Search: subject:"Enjoyable interaction"
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Bank Clerks' human service quality
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Customer satisfaction
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Enjoyable interaction
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Kim, Bo-kyeong
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Global Business & Finance Review (GBFR)
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The effect of Bank Clerks' human service quality on customer satisfaction: The mediating role of rapport
Moon, Ji-Hwan
;
Kim, Bo-kyeong
;
Yang, Jae-Ho
- In:
Global Business & Finance Review (GBFR)
29
(
2024
)
5
,
pp. 160-175
impact on the formation of rapport with customers. The sub-factors of rapport, namely
enjoyable
interaction
(EI) and personal …
Persistent link: https://www.econbiz.de/10015098942
Saved in:
2
The effect of Bank Clerks' human service quality on customer satisfaction : the mediating role of rapport
Moon, Ji-Hwan
;
Kim, Bo-kyeong
;
Yang, Jae-Ho
- In:
Global business and finance review
29
(
2024
)
5
,
pp. 160-175
impact on the formation of rapport with customers. The sub-factors of rapport, namely
enjoyable
interaction
(EI) and personal …
Persistent link: https://www.econbiz.de/10015066508
Saved in:
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