This book provides a holistic overview of the major advances that have been made in the context of Service Science with a focus on IT-enabled services. To address challenges in collaborative, social-centric, ad-hoc, dynamic and open environments, the book studies IT-enabled service systems from...

Information Technology does not solve business problems. Rather, IT can be used as an enabler to meet goals, targets and position the organization in the minds of the customer. A Service Oriented Architecture (SOA) can enable higher level services from more primitive business processes. The...

Blockchain (distributed ledger technology) is an institutional technology that allows trust to be manufactured instead of being earned. Trust is an important component of business and trade and has previously been subsumed into information costs. It is only now that the importance of trust is...

100 years after creating the Federal Reserve System (FED), whose legality and modus operandi remains questionable, there is time to rethink the national and also international payment system as a whole. The key element of existing economic relationships is the money that makes barter-free...

Facing the opportunities and threats arising from digitalization, traditional brick-and-mortar companies are increasingly following the lead of digital natives and seeking speed in the development of digital value propositions. This ability hinges on the flexibility and evolvability of each...