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  • Search: subject:"Evaluation table"
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Subject
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Kano model 2 Bewertung 1 Classification 1 Customer requirements 1 Customer satisfaction 1 Customer service management 1 Dienstleistungsqualität 1 Evaluation 1 Evaluation table 1 Klassifikation 1 Kundenzufriedenheit 1 Quality management 1 Qualitätsmanagement 1 Service quality 1 Typology 1 customer requirements 1 evaluation sheet 1 evaluation table 1
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Undetermined 2
Type of publication
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Article 2
Type of publication (narrower categories)
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Article in journal 1 Aufsatz in Zeitschrift 1 research-article 1
Language
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English 2
Author
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Shahin, Arash 2 Antony, Jiju 1 Hyun Park, Sung 1 Madzík, Peter 1 Pourhamidi, Masoud 1 Yadav, Neeraj 1 Zimon, Dominik 1
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Published in...
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International Journal of Quality & Reliability Management 1 Total quality management & business excellence 1
Source
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ECONIS (ZBW) 1 Other ZBW resources 1
Showing 1 - 2 of 2
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Requirements classification in Kano Model : from strict categories to satisfaction and dissatisfaction potential
Madzík, Peter; Shahin, Arash; Zimon, Dominik; Yadav, Neeraj - In: Total quality management & business excellence 35 (2024) 11/12, pp. 1418-1438
Persistent link: https://www.econbiz.de/10015048928
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Typology of Kano models: a critical review of literature and proposition of a revised model
Shahin, Arash; Pourhamidi, Masoud; Antony, Jiju; Hyun … - In: International Journal of Quality & Reliability Management 30 (2013) 3, pp. 341-358
slopes of the curves are not carefully illustrated; and the cells of Kano evaluation table are not coded correctly. Such …
Persistent link: https://www.econbiz.de/10014800746
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