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Search: subject:"Expérience"
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Subject
All
Relationship marketing
31,513
Beziehungsmarketing
31,512
Consumer behaviour
15,125
Konsumentenverhalten
15,093
Customer satisfaction
7,440
Kundenzufriedenheit
7,424
Service quality
5,192
Dienstleistungsqualität
5,173
Brand management
3,609
Markenführung
3,605
Social Web
3,096
Social web
3,096
Theorie
2,981
Theory
2,974
Lieferantenmanagement
2,866
Supplier relationship management
2,865
Deutschland
2,668
Germany
2,637
Marketingmanagement
2,623
Marketing management
2,602
Brand image
2,565
Markenimage
2,564
Online retailing
2,385
Online-Handel
2,385
Kundenintegration
2,382
Customer integration
2,379
Brand
2,315
Markenartikel
2,305
Electronic Commerce
2,270
E-commerce
2,217
Online-Marketing
2,170
Internet marketing
2,152
Kundenwert
2,076
Vertrauen
2,065
Confidence
2,061
Customer value
2,056
Einzelhandel
1,878
Retail trade
1,864
Event-Marketing
1,799
Event marketing
1,796
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Online availability
All
Undetermined
17,049
Free
7,742
CC license
941
Type of publication
All
Article
31,200
Book / Working Paper
10,195
Journal
31
Other
18
Type of publication (narrower categories)
All
Article in journal
24,604
Aufsatz in Zeitschrift
24,604
Aufsatz im Buch
4,154
Book section
4,154
Graue Literatur
1,710
Non-commercial literature
1,710
Hochschulschrift
1,616
Working Paper
1,482
Thesis
1,272
Arbeitspapier
1,215
Collection of articles of several authors
648
Sammelwerk
648
research-article
635
Case study
526
Fallstudie
526
Aufsatzsammlung
510
Article
296
Ratgeber
242
Guidebook
224
Conference paper
211
Konferenzbeitrag
211
Bibliografie enthalten
166
Bibliography included
166
Lehrbuch
157
Textbook
141
Konferenzschrift
139
Handbook
113
Handbuch
113
Conference proceedings
84
Collection of articles written by one author
70
Sammlung
70
Reprint
57
conceptual-paper
53
review-article
37
review
31
Interview
30
case-report
29
Glossar enthalten
27
Glossary included
27
Festschrift
21
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Language
All
English
34,420
German
5,784
Undetermined
1,141
French
74
Spanish
25
Polish
18
Italian
14
Portuguese
7
Czech
6
Danish
5
Indonesian
4
Romanian
4
Russian
4
Swedish
4
Hungarian
3
Dutch
3
Multiple languages
2
Norwegian
2
Bulgarian
1
Korean
1
Slovenian
1
Serbian
1
Vietnamese
1
Chinese
1
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Author
All
Bruhn, Manfred
120
Homburg, Christian
112
Kumar, V.
94
Han, Heesup
78
Hollebeek, Linda D.
73
Verhoef, Peter C.
65
Huber, Frank
56
Loureiro, Sandra Maria Correia
56
Bauer, Hans H.
54
Piller, Frank T.
51
Herrmann, Andreas
50
Krafft, Manfred
49
Mattila, Anna S.
49
Palmatier, Robert W.
49
Stauss, Bernd
45
Grewal, Dhruv
44
Thaichon, Park
43
Gil Saura, Irene
41
Zanger, Cornelia
40
Stock-Homburg, Ruth
39
Svensson, Göran
39
Wiedmann, Klaus-Peter
39
Kleinaltenkamp, Michael
38
Mittal, Vikas
38
Prentice, Catherine
38
Van den Poel, Dirk
38
Klaus, Philipp
37
Rather, Raouf Ahmad
37
Smith, Alan D.
36
Vrontis, Demetris
36
Hyun, Sunghyup Sean
35
Karjaluoto, Heikki
35
Rahman, Zillur
35
Sheth, Jagdish N.
35
Khan, Imran
34
Wong, IpKin Anthony
34
Foroudi, Pantea
33
Hippner, Hajo
33
Agnihotri, Raj
32
Drengner, Jan
32
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Institution
All
Springer Fachmedien Wiesbaden
79
HAL
45
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
45
International Monetary Fund (IMF)
44
National Bureau of Economic Research
40
Institute for the Study of Labor (IZA)
34
Université Paris-Dauphine (Paris IX)
29
IGI Global
23
C.E.P.R. Discussion Papers
21
Centre Interuniversitaire de Recherche en Analyse des Organisations (CIRANO)
16
European Commission / Directorate-General for Taxation and Customs Union
16
Edward Elgar Publishing
14
CESifo
13
Books on Demand GmbH <Norderstedt>
12
Verlag Dr. Kovač
12
American Marketing Association
10
Zentrum für Europäische Wirtschaftsforschung (ZEW)
10
International Monetary Fund
9
Mathematica Policy Research
9
Inter-American Development Bank
8
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
8
Fördergesellschaft Marketing an der Universität Augsburg
7
Harvard Graduate School of Business Administration
7
Universität Mannheim
7
Fachhochschule Reutlingen / European School of Business
6
Haufe-Lexware GmbH & Co. KG
6
Springer-Verlag GmbH
6
Universität St. Gallen
6
Université Paris-Dauphine
6
AMACOM
5
Cowles Foundation for Research in Economics, Yale University
5
Industrial Relations Section, Department of Economics
5
Information Resources Management Association
5
International Institute of Social and Economic Sciences
5
International Labour Organization (ILO), United Nations
5
Verlag Franz Vahlen
5
W.E. Upjohn Institute for Employment Research
5
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
5
eSocialSciences
5
Agricultural and Applied Economics Association - AAEA
4
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Published in...
All
Journal of business research : JBR
955
Journal of retailing and consumer services
874
Industrial marketing management : the international journal for industrial and high-tech firms
524
International journal of hospitality management
483
SpringerLink / Bücher
300
The journal of services marketing
299
Tourism management : research, policies, practice
289
The journal of business & industrial marketing
262
International journal of contemporary hospitality management
258
The service industries journal
240
Journal of travel and tourism marketing
239
Journal of the Academy of Marketing Science
223
Journal of strategic marketing
220
Cogent business & management
203
Journal of hospitality marketing & management
189
Asia Pacific journal of marketing and logistics
179
Psychology & marketing
171
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
165
Journal of marketing
160
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
153
The journal of product & brand management
152
International journal of electronic customer relationship management : IJECRM
149
The journal of brand management : an international journal
149
Total quality management & business excellence
148
Marketing intelligence & planning
145
Journal of retailing
144
Journal of service management
144
Journal of service research : JSR
135
Tourism management perspectives : TMP
130
European journal of marketing : EJM
122
Services marketing quarterly
115
Journal of marketing management : MM
113
The international review of retail, distribution and consumer research
113
Service business
111
IZA Discussion Papers
110
Technological forecasting & social change : an international journal
108
Gabler Edition Wissenschaft
107
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
The international journal of bank marketing : IJBM
104
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
103
more ...
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Source
All
ECONIS (ZBW)
38,558
RePEc
1,329
Other ZBW resources
882
EconStor
593
BASE
63
USB Cologne (EcoSocSci)
19
Showing
1
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10
of
41,444
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Who is the individual and collective actor in service
experience
?
Helkkula, Anu
- In:
Handbook of service experience
,
(pp. 54-65)
.
2025
Persistent link: https://www.econbiz.de/10015423901
Saved in:
2
International
experience
of a manager : toward a new conceptualization
Safargholi, Alireza
- In:
International business review
33
(
2024
)
4
,
pp. 1-14
Persistent link: https://www.econbiz.de/10015084077
Saved in:
3
"Good" and "bad" frictions in customer
experience
: conceptual foundations and implications
Padigar, Manjunath
;
Li, Yi
;
Manjunath, Chandana N.
- In:
Psychology & marketing
42
(
2025
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10015372960
Saved in:
4
The effect of educational, escapism, memorable tourism
experience
on sustainability-oriented loyalty in Kembang Island Park with the moderating effect of biodiversity knowledge : g...
Naparin, Muhammad
- In:
Asia marketing journal
26
(
2025
)
4
,
pp. 255-268
Persistent link: https://www.econbiz.de/10015399150
Saved in:
5
Paradoxes, challenges, and opportunities in the context of ethical customer
experience
management
Velasco, Carlos
;
Reinoso-Carvalho, Felipe
;
Barbosa …
- In:
Psychology & marketing
41
(
2024
)
10
,
pp. 2506-2524
Persistent link: https://www.econbiz.de/10015133814
Saved in:
6
The contribution of sustainable practices to the creation of memorable customer
experience
: empirical evidence from Michelin Green Star restaurants
Bonfanti, Angelo
;
Bagnato, Giovanna
;
Vigolo, Vania
- In:
International journal of hospitality management
126
(
2025
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015359590
Saved in:
7
Rating with the senses : how sensory encounters are reflected on online review ratings?
Hallikainen, Heli
;
Halinen, Marianna
;
Tervonen, Hannes
; …
- In:
Psychology & marketing
42
(
2025
)
1
,
pp. 159-174
Persistent link: https://www.econbiz.de/10015372971
Saved in:
8
Empathy at the heart of customer
experience
: a holistic framework for understanding and enhancing consumer empathy through the lens of customer
experience
Lehnert, Leon
;
Kühnl, Christina
- In:
Psychology & marketing
42
(
2025
)
2
,
pp. 332-358
Persistent link: https://www.econbiz.de/10015373072
Saved in:
9
Understanding the B2B customer
experience
and journey : a convergence-based lens
De Keyser, Arne
;
Antonetti, Paolo
;
Rouziou, Maria
; …
- In:
Journal of business research : JBR
198
(
2025
),
pp. 1-13
Persistent link: https://www.econbiz.de/10015440381
Saved in:
10
CEO career
experience
and insurance innovation in China
Qiao, Yankuo
;
Xu, Gaohan
;
Xu, Xian
;
Yin, Yifan
- In:
International review of economics & finance : IREF
103
(
2025
),
pp. 1-36
Persistent link: https://www.econbiz.de/10015482630
Saved in:
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