Search Results - subject:"Expectation confirmation theory"

A multi-theoretical view on social media continuance intention : combining theory of planned behavior, expectation-confirmation model and consumption values

Mohammadi, Mohammad Mehrabioun - In: Digital business 4 (2024) 1, pp. 1-21

This research introduces an innovative multi-theoretical model that combines Expectation-Confirmation Theory, Theory of … significance of the Theory of Consumption Values and Expectation-Confirmation Theory constructs. Furthermore, this study enriches …

Persistent link: https://www.econbiz.de/10015052132

How many likes are good enough? : an evaluation of social media performance

Ferreira, Caitlin; Robertson, Jeandri; Reyneke, Mignon - In: Journal of internet commerce 21 (2022) 3, pp. 341-363

Persistent link: https://www.econbiz.de/10013352910

What to do after a data breach? Examining apology and compensation as response strategies for health service providers

Masuch, Kristin; Greve, Maike; Trang, Simon - In: Electronic Markets 31 (2021) 4, pp. 829-848

confirmation theory, we argue that the recovery actions derived from practice, apology, and compensation address the assimilation … compensation) affect customer reactions after a data breach in the specific context of fitness trackers. Drawing on expectation …

Persistent link: https://www.econbiz.de/10014502069

What to do after a data breach? : examining apology and compensation as response strategies for health service providers

Masuch, Kristin; Greve, Maike; Trang, Simon Thanh-Nam - In: Electronic markets : EM ; the international journal of … 31 (2021) 4, pp. 829-848

Persistent link: https://www.econbiz.de/10012797021

Explaining usage of process modeling grammars : comparing three theoretical models in the study of two grammars

Recker, Jan C. - 2010

Our objective was to determine the factors that lead users to continue working with process modeling grammars after their initial adoption. We examined the explanatory power of three theoretical models of IT usage by applying them to two popular process modeling grammars. We found that a hybrid...

Persistent link: https://www.econbiz.de/10009483458