Search Results - subject:"Expectation confirmation theory"

A multi-theoretical view on social media continuance intention : combining theory of planned behavior, expectation-confirmation model and consumption values

Mohammadi, Mohammad Mehrabioun - In: Digital business 4 (2024) 1, pp. 1-21

This research introduces an innovative multi-theoretical model that combines Expectation-Confirmation Theory, Theory of … significance of the Theory of Consumption Values and Expectation-Confirmation Theory constructs. Furthermore, this study enriches …

Persistent link: https://www.econbiz.de/10015052132

Robot anthropomorphism at luxury hotels : a dual-congruity mechanism with luxury and task under anxiety

Horng, Jeou-Shyan; Wang, Yao-Chin; Liu, Chih-Hsing; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 204-233

Persistent link: https://www.econbiz.de/10015189122

Breaking up with your bank : the role of competitors' effective advertising in customer switching intention

Zhao, Cong - In: Total quality management & business excellence 36 (2025) 1/2, pp. 59-77

Persistent link: https://www.econbiz.de/10015178467

The determinant factors of continuance use of customer service chatbot in Indonesia e-commerce : extended expectation confirmation theory

Sundjaja, Arta Moro; Utomo, Prio; Colline, Fredella - In: Journal of science and technology policy management : JSTPM 16 (2025) 1, pp. 182-203

Persistent link: https://www.econbiz.de/10015206785

How many likes are good enough? : an evaluation of social media performance

Ferreira, Caitlin; Robertson, Jeandri; Reyneke, Mignon - In: Journal of internet commerce 21 (2022) 3, pp. 341-363

Persistent link: https://www.econbiz.de/10013352910

Exploring online consumer reviews of customized apparel products

Shin, Eonyou; Kincade, Doris H.; Han, Jinhee - In: Journal of fashion marketing and management 28 (2024) 1, pp. 139-160

Persistent link: https://www.econbiz.de/10014495507

Obsessed with surprise? : the effects of probabilistic selling on online consumers' repurchase intention

Sun, Yi; Yuan, Zihao; Cheng, Huiling - In: Journal of strategic marketing 32 (2024) 5, pp. 690-711

Persistent link: https://www.econbiz.de/10014553351

Understanding consumer repurchase intentions towards luxury retail brands : evidence from an emerging market

Sharma, Purva; Srivastava, Ankur; Sharma, Veenu; Singh, … - In: Journal of retailing and consumer services 76 (2024), pp. 1-21

Persistent link: https://www.econbiz.de/10014460807

Community health workers' continuance of mobile health applications : an extended expectation confirmation model

Wu, Tailai; Fan, Bonan; Cai, Xianling; Li, Ruihan; … - In: Information & management : the international journal of … 61 (2024) 6, pp. 1-13

Persistent link: https://www.econbiz.de/10015081341

The unexpected sales boost of the rating gap and review gap for hotels : an expectation confirmation perspective

Jiang, Pan; Zhu, Zhiguo; Zhou, Peiyao; Li, Weiyue - 2024

Persistent link: https://www.econbiz.de/10015339602