Search Results - subject:"Expectation confirmation theory"

Words meet photos : how visual content impact rating

Liu, Xinxin; Zhang, Ziqiong; Law, Rob; Zhang, Zili - 2024

Persistent link: https://www.econbiz.de/10015339613

An indexed approach for Expectation-Confirmation Theory : a trust-based model

AlSokkar, Abdullah A. M.; Law, Effie; Almajali, … - In: Electronic markets : EM ; the international journal of … 34 (2024) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10015191265

What to do after a data breach? Examining apology and compensation as response strategies for health service providers

Masuch, Kristin; Greve, Maike; Trang, Simon - In: Electronic Markets 31 (2021) 4, pp. 829-848

confirmation theory, we argue that the recovery actions derived from practice, apology, and compensation address the assimilation … compensation) affect customer reactions after a data breach in the specific context of fitness trackers. Drawing on expectation …

Persistent link: https://www.econbiz.de/10014502069

What to do after a data breach? : examining apology and compensation as response strategies for health service providers

Masuch, Kristin; Greve, Maike; Trang, Simon Thanh-Nam - In: Electronic markets : EM ; the international journal of … 31 (2021) 4, pp. 829-848

Persistent link: https://www.econbiz.de/10012797021

Factors influence user's intention to continue use of e-banking during COVID-19 pandemic : the nexus between self-determination and expectation confirmation model

Rahi, Samar; Mahmoud Alghizzawi; Abdul Hafaz Ngah - In: EuroMed journal of business 18 (2023) 3, pp. 380-396

Persistent link: https://www.econbiz.de/10014380922

What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews

Lee, Carmen Kar Hang; Tse, Ying Kei; Zhang, Minhao; … - In: International journal of contemporary hospitality management 35 (2023) 2, pp. 765-784

Persistent link: https://www.econbiz.de/10013546079

Impact of Alibaba's Double 11 refund collapse event on consumer's willingness to participate

Wong, Wong Ming; Mai, Yingping; Su, Wunhong - In: International journal of technology marketing : IJTMkt 16 (2022) 1/2, pp. 71-87

Persistent link: https://www.econbiz.de/10013258242

Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service

Oh, Soyoung; Ji, HongGeun; Kim, Jina; Park, Eunil; … - In: Information technology & tourism 24 (2022) 1, pp. 109-126

Persistent link: https://www.econbiz.de/10013164659

Anticipated positive evaluation of social media posts: social return, revisit intention, recommend intention and mediating role of memorable tourism experience

Mittal, Amit; Bhandari, Harveen; Chand, Pawan Kumar - In: International Journal of Culture, Tourism and … 16 (2021) 1, pp. 193-206

Purpose The purpose of this study is to examine how the anticipated positive evaluation of a tourist’s social media posts by significant others, known as social return (SR), impacts the memorable tourism experience (MTE) and how this evaluation influences the revisit intention and recommend...

Persistent link: https://www.econbiz.de/10014768722

Exploring the motivations to use online meal delivery platforms : before and during quarantine

Belarmino, Amanda; Raab, Carola; Tang, Jason; Han, Wenjia - In: International journal of hospitality management 96 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012585718