Search Results - subject:"Expectation confirmation theory"

Service innovation, customer satisfaction and behavioural intentions: a conceptual framework

Truong, Ngan Tuyet; Dang-Pham, Duy; McClelland, Robert James - In: Journal of Hospitality and Tourism Technology 11 (2020) 3, pp. 529-542

Purpose This paper aims to propose a conceptual framework to investigate the influences of innovative services on customer satisfaction and behavioural intentions. As service innovation has been focusing on the influences of product and technology innovation, this paper provides another insight...

Persistent link: https://www.econbiz.de/10014874060

How do expectations shape consumer satisfaction? : an empirical study on knowledge products

Fu, Xin; Liu, Shaoxia; Fang, Bin; Luo, Xin; Cai, Shun - In: Journal of electronic commerce research : JECR 21 (2020) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10012295979

Critical omni-channel service elements affecting satisfaction and loyalty

Koo, Wanmo - In: International journal of e-business research : an … 16 (2020) 2, pp. 32-46

Persistent link: https://www.econbiz.de/10012302679

Point of adoption and beyond : initial trust and mobile-payment continuation intention

Talwar, Shalini; Dhir, Amandeep; Khalil, Ashraf; Mohan, … - In: Journal of retailing and consumer services 55 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012268866

A study on the individual's online shopping continuance intention on Amazon.in for consumer electronics

Dayal, Smita; Palsapure, Deelip - In: International journal of business and globalisation : IJBG 24 (2020) 2, pp. 240-255

Persistent link: https://www.econbiz.de/10012168699

The effects of transforming mobile services into mobile promotions

Hsieh, Jung-Kuei - In: Journal of business research : JBR 121 (2020), pp. 195-208

Persistent link: https://www.econbiz.de/10012417338

Do bad experiences loom larger than good ones? : the role of prior purchase experiences on the effectiveness of IS certifications

Siegfried, Nils; Winkler, Nane; Benlian, Alexander - In: Journal of decision systems 29 (2020) 2, pp. 79-101

Persistent link: https://www.econbiz.de/10012256334

Outsourcing success in the eye of the beholder : examining the impact of expectation confirmation theory on IT outsourcing

Wolverton, Colleen Carraher; Hirschheim, Rudy A.; … - In: Information & management : the internat. journal of … 57 (2020) 6, pp. 1-15

Persistent link: https://www.econbiz.de/10012293434

Continuous intention of entry-level MIS professionals to stay working in the MIS field : the effect of Wasta and skill-job fit

Rouibah, Kamel; Al-Hassan, Abeer A. - In: Journal of global information management : an official … 27 (2019) 2, pp. 136-158

Persistent link: https://www.econbiz.de/10012017839

Understanding key drivers of MOOC satisfaction and continuance intention to use

Lu, Yunfan; Wang, Bin; Lu, Yaobin - In: Journal of electronic commerce research : JECR 20 (2019) 2, pp. 105-117

Persistent link: https://www.econbiz.de/10012153948