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Search: subject:"Expectation disconfirmation"
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ECONIS (ZBW)
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Customer perceptions on open banking apps : insights using Structural topic modeling
Desiraju, Kanti
;
Mishra, Arindra Nath
;
Sengupta, Pooja
- In:
Journal of retailing and consumer services
81
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10015123440
Saved in:
2
Service quality measurement in information systems : an expectation and desire disconfirmation approach
Kesharwani, Ankit
;
Mani, Venkatesh
;
Gaur, Jighyasu
; …
- In:
Journal of global information management
29
(
2021
)
6
,
pp. 1-19
Persistent link: https://www.econbiz.de/10012614533
Saved in:
3
The value of measuring customer satisfaction
Cho, Jihoon
;
Aribarg, Anohca
;
Manchanda, Puneet
-
2017
-
This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
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