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  • Search: subject:"Expectation-Disconfirmation"
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Year of publication
Subject
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Consumer behaviour 19 Konsumentenverhalten 19 Customer satisfaction 11 Kundenzufriedenheit 10 Dienstleistungsqualität 8 Service quality 8 Expectation disconfirmation 7 Expectation disconfirmation theory 7 Online retailing 6 Online-Handel 6 Social Web 6 Social web 6 E-commerce 5 Electronic Commerce 5 Erwartungsbildung 5 Expectation formation 5 expectation disconfirmation theory 5 Beziehungsmarketing 4 Expectation-disconfirmation theory 4 Internet marketing 4 Online-Marketing 4 Relationship marketing 4 Theorie 4 Theory 4 Viral marketing 4 Virales Marketing 4 Beschwerdemanagement 3 Complaint management 3 Electronic banking 3 Emotion 3 Gastronomie 3 Perception 3 Restaurant industry 3 Satisfaction 3 Wahrnehmung 3 expectation disconfirmation 3 Bewertung 2 Brand image 2 Brand management 2 Channel features 2
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Online availability
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Undetermined 26 Free 3
Type of publication
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Article 33 Book / Working Paper 1
Type of publication (narrower categories)
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Article in journal 29 Aufsatz in Zeitschrift 29 research-article 4 Arbeitspapier 1 Graue Literatur 1 Non-commercial literature 1 Working Paper 1
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Language
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English 34
Author
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Chen, Jung-Chen 2 Harun, Ahasan 2 Kao, Shu-Chen 2 Law, Rob 2 Prybutok, Gayle 2 Prybutok, Victor R. 2 Roldán Bravo, María Isabel 2 Ruiz Moreno, Antonia 2 Tan, Chee-Wee 2 Wu, ChienHsing 2 Anderson, Rolph E. 1 Aquino, Karl 1 Aribarg, Anohca 1 Assadi, Peyman 1 Assadi, Pooria 1 Au, Norman 1 Banerjee, Somnath 1 Basu, Bibaswan 1 Benbasat, Izak 1 Cenfetelli, Ronald T. 1 Chai, Linlin 1 Chan, Tommy K. H. 1 Chang, I-Chiu 1 Chen, George Guo-Qiang 1 Chen, Pei-Chi 1 Cheng, Yusi 1 Cheong, Yunjae 1 Cheung, Christy M. K. 1 Cho, Jihoon 1 Cyr, Dianne J. 1 Deng, Lingfei 1 Desiraju, Kanti 1 Fan, Liu 1 Feng, Shan 1 Gaur, Jighyasu 1 Grandey, Alicia 1 Guan, Yue 1 Gupta, Akash 1 Han, Elizabeth 1 Hoegg, JoAndrea 1
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Published in...
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Information systems research : ISR 3 Industrial Management & Data Systems 2 Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group 2 Journal of global marketing 2 Journal of retailing and consumer services 2 Quality management journal : QMJ 2 Asia Pacific Journal of Marketing and Logistics 1 Asia Pacific journal of marketing and logistics 1 Information systems and e-business management : ISeB 1 International journal of advertising : the review of marketing communications 1 International journal of electronic commerce : IJEC 1 International journal of hospitality management 1 Journal of Business & Industrial Marketing 1 Journal of economic and administrative sciences 1 Journal of electronic commerce research : JECR 1 Journal of global information management 1 Journal of marketing channels : ... distribution systems, strategy, and management 1 Journal of retailing 1 Journal of travel and tourism marketing 1 Journal of vacation marketing : an international journal 1 Management information systems : mis quarterly 1 Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology 1 Psychology & marketing 1 Research in transportation economics 1 Ross School of Business working paper series 1 The journal of business & industrial marketing 1 The journal of services marketing 1
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Source
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ECONIS (ZBW) 30 Other ZBW resources 4
Showing 1 - 10 of 34
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Customer perceptions on open banking apps : insights using Structural topic modeling
Desiraju, Kanti; Mishra, Arindra Nath; Sengupta, Pooja - In: Journal of retailing and consumer services 81 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10015123440
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Why dropping intention of attention to YouTuber channels?
Wu, ChienHsing; Kao, Shu-Chen; Chen, Jung-Chen - In: Asia Pacific journal of marketing and logistics 36 (2024) 5, pp. 1190-1210
Persistent link: https://www.econbiz.de/10015210508
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Service quality measurement in information systems : an expectation and desire disconfirmation approach
Kesharwani, Ankit; Mani, Venkatesh; Gaur, Jighyasu; … - In: Journal of global information management 29 (2021) 6, pp. 1-19
Persistent link: https://www.econbiz.de/10012614533
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Bots with feelings : should AI agents express positive emotion in customer service?
Han, Elizabeth; Yin, Dezhi; Zhang, Han - In: Information systems research : ISR 34 (2023) 3, pp. 1296-1311
Persistent link: https://www.econbiz.de/10014384236
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Expectations and satisfaction towards railway companies by residents in Japan
Utsunomiya, Kiyohito; Sanko, Nobuhiro; Keumi, Chikako - In: Research in transportation economics 100 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014456117
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It is not just a name : effects of proper name for high-quality versus low-quality brands
Rathee, Shelly; Yu-Buck, Grace F.; Gupta, Akash - In: Psychology & marketing 40 (2023) 7, pp. 1388-1404
Persistent link: https://www.econbiz.de/10014291928
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Why dropping intention of attention to YouTuber channels?
Wu, ChienHsing; Kao, Shu-Chen; Chen, Jung-Chen - In: Asia Pacific Journal of Marketing and Logistics 36 (2023) 5, pp. 1190-1210
/methodology/approach Inspired by the expectation–disconfirmation theory, the study proposes and examines a research model by using an empirical …
Persistent link: https://www.econbiz.de/10015340978
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What affects the promoting intention of mobile banking services? : insights from mining consumer reviews
Basu, Bibaswan; Sebastian, M. P.; Kar, Arpan Kumar - In: Journal of retailing and consumer services 77 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10014462373
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How do physical and social servicescapes shape the effects of positive affective displays on customer purchase outcomes?
Chen, Pei-Chi - In: The journal of services marketing 38 (2024) 5, pp. 601-618
Persistent link: https://www.econbiz.de/10015110403
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The roles of culture in online user reviews : an empirical investigation
Kusawat, Poompak; Surat Teerakapibal - In: Journal of global marketing 34 (2021) 3, pp. 189-204
Persistent link: https://www.econbiz.de/10012584510
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