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Beschwerdemanagement 1 Beziehungsmarketing 1 Bystanders’ support 1 Complaint management 1 Consumer behaviour 1 Customer satisfaction 1 Dienstleistungsqualität 1 E-commerce 1 Electronic Commerce 1 Experience similarity 1 Gerechtigkeit 1 Justice 1 Konsumentenverhalten 1 Kundenzufriedenheit 1 Moral outrage 1 Online anonymity 1 Online customer complaints 1 Online retailing 1 Online-Handel 1 Relationship marketing 1 Responsibility attribution 1 Service quality 1 Viral marketing 1 Virales Marketing 1
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Article in journal 1 Aufsatz in Zeitschrift 1
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English 1
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Weng, Zhigang 1 Zhang, Jin 1
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Nankai business review international 1
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ECONIS (ZBW) 1
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Bystanders' support for online customer complaints : an integrated perspective of deontic justice theory and attribution theory
Zhang, Jin; Weng, Zhigang - In: Nankai business review international 16 (2025) 2, pp. 208-238
Persistent link: https://www.econbiz.de/10015415062
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