Stevens, David P.; Hsu, Sonya H. Y.; Zhu, Zhiwei - In: Journal of Information & Knowledge Management (JIKM) 11 (2012) 01, pp. 1250001-1
proportion of the workforce eligible for retirement in the next 10 years. Companies have long understood that reusing explicit … knowledge in the form of policies, documentation and procedures produces tremendous savings, reduces variability, decreases …