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  • Search: subject:"Explicit and implicit promises"
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Consumer behaviour 1 Diagnostic kit 1 Explicit and implicit promises 1 External and internal sources of information 1 Guarantee 1 Product attributes 1 Product evaluation 1 Product performance 1
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Steinhart, Yael 1
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European Journal of Marketing 1
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When implicit promises override explicit promises : The effectiveness of guarantees and diagnostic kits in improving product evaluations
Steinhart, Yael - In: European Journal of Marketing 46 (2012) 11/12, pp. 1708-1725
Purpose – The current research aims to explore the differential effects of bundling products with guarantees (explicit promises of product performance) or with diagnostic kits (kits that allow the user to measure actual product performance) on pre‐purchase product evaluations. It is proposed...
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