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  • Search: subject:"Extended expectation confirmation theory"
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Beziehungsmarketing 1 Chatbot disclosure 1 Chatbot quality 1 Consumer behaviour 1 Customer service 1 Customer service chatbot 1 E-commerce 1 Electronic Commerce 1 Extended expectation confirmation theory 1 Indonesia 1 Indonesia E-commerce 1 Indonesien 1 Konsumentenverhalten 1 Kundenservice 1 Online retailing 1 Online-Handel 1 Relationship marketing 1
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Article in journal 1 Aufsatz in Zeitschrift 1
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English 1
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Colline, Fredella 1 Sundjaja, Arta Moro 1 Utomo, Prio 1
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Journal of science and technology policy management : JSTPM 1
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ECONIS (ZBW) 1
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The determinant factors of continuance use of customer service chatbot in Indonesia e-commerce : extended expectation confirmation theory
Sundjaja, Arta Moro; Utomo, Prio; Colline, Fredella - In: Journal of science and technology policy management : JSTPM 16 (2025) 1, pp. 182-203
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