Hsieh, J. J. Po-An; Rai, Arun; Xu, Sean Xin - In: Management Science 57 (2011) 11, pp. 2018-2039
employees? One approach is to stimulate employees to engage in post-adoptive extended use, i.e., to learn and apply more of the … service employees' extended use of customer relationship management (CRM) technologies. The model is tested using multisource … sensemaking at both of these levels impacts the extended use of CRM technologies. Employees' sensemaking at the technology level …