Hamzelu, Bahman; Gohary, Ali; Ghafoori Nia, Salar; … - In: Asia Pacific Journal of Marketing and Logistics 29 (2017) 2, pp. 283-304
services. Thus, the purpose of this paper is to use the FCB grid to examine effects of involvement and emotion on failure of …, thinking in FCB grid) between-subjects experiment on 311 college students, who have recently experienced product failure, is …