This book shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in Total Quality Management. Within the overall context of TQM, the book provides a framework for undertaking and measuring...

Reports on work to ascertain the financial worth of management training, based on consideration of various companies′ best practice, a review of the relevant literature and a project implemented as a new approach to such evaluation. Presents a model which has been successfully applied and...