Ngobo, Paul-Valentin; Casta, Jean-François; Ramond, Olivier - Université Paris-Dauphine (Paris IX) - 2012
This study examines the effects of customer satisfaction on analysts' earnings forecast errors. Based on a sample of … reduces earnings forecast errors. However, analysts respond to changes in customer satisfaction but not to the ACSI metric per …, the effects of customer satisfaction on analysts' forecast errors differ across firms with volatile satisfaction scores …