Dolfsma, W.A. - Erasmus Research Institute of Management (ERIM), ERIM … - 2004
available on the ERIM website:
www.erim.eur.nl
THE PROCESS OF NEW SERVICE DEVELOPMENT
– ISSUES OF FORMALIZATION AND …
Dienstverlening, innovatie, aanpassing, formalisering
Free keywords Services, innovation, formalization, appropriation
1 …
The Process of New Service Development
– Issues of Formalization and Appropriability
WILFRED DOLFSMA
Erasmus …